Returns:

Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail for return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, except we'll pay the shipping (by surface shipping) if we made a mistake, such as shipping the wrong item. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.)

Refunds:

Refunds (including for deliveries refused by customer) are subject to 12% restocking fee. Despite the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, card transaction fees, and other costs.